CommFront products have been proven to be reliable. From USB, RS-232, RS-485, RS-422, TTL Serial Converters / Isolators / Repeaters / Hubs, Serial / Ethernet to Fiber Optic Converters, to the award-winning Analyzer software, CommFront products are widely used in industrial and commercial control and automation systems. Tens of thousands of CommFront products have been used in factories, manufacturing plants, green energy, transportation, commercial buildings, marine, laboratories, and many other areas that require safe, reliable and uninterrupted operation. Throughout the years, CommFront has established its reputation in the industry for its high-quality products and in-depth product and system know-how; its clients include many of the industry leaders such as ABB, Boeing, Cisco, Fluke, Honeywell, Johnson Control, L-3 Communication, NASA, Schneider, Siemens, and many more.
ISO 9001:2008 CERTIFIED
ISO 9001 is a family of standards for quality management systems; it sets strict rules and regulations for organizations to ensure that they meet the needs of customers and the industry, as well as meeting statutory and regulatory requirements related to the product. Being an ISO 9001:2008-certified company (strictly certified by SGS / UKAS, cert no. SG12/04213), CommFront has developed a strict quality assurance system for its products and customer satisfaction. CommFront prides its products and it has achieved zero product recall since it entered the market years ago. From product designs, to manufacturing, to after-sales support, CommFront is committed to satisfying its customers at all times.
CommFront hardware products come with a 5-year warranty. Within five (5) years from the time of purchase ("Warranty Period"), if a rare malfunction should occur, CommFront will, without charge, repair or provide a replacement for any product that proves to be defective in materials or workmanship. CommFront does not warrant against abrasion, corrosion, or erosion. CommFront shall not be liable to the Buyer or to any other person for work done or repairs made. This Warranty does not apply to, and is rendered null and void by, any product that, after leaving CommFront's store: (a) is opened, repaired, or altered without CommFront's prior written approval; (b) is the subject of improper storage, installation, or operation; (c) is the subject of intentional or negligent misuse, misapplication, neglect, or accident; or (d) is not used, repaired, or altered in accordance with CommFront's written instructions. CommFront expressly reserves the right to declare this Warranty null and void upon Buyer's failure to make full and timely payments with respect to any products purchased by the Buyer, in which event all of CommFront's obligations and the Buyer's rights under this Warranty, shall immediately terminate.
Please complete the RMA form to be allocated a RMA number; returns shall only be accepted when a valid RMA number has been issued. RMA numbers are valid for fourteen (14) business days after receipt.
Please note that shipping costs, custom duties and any other third party charges are to be paid for by the client.