FAQs - GENERAL
CommFront products are designed and manufactured according to the ISO 9001:2008 standards, with surface mount technology (SMT) and lead free RoHS compliant components. Most of our products are industrial grade which require rugged components and reliability-engineering designs for environmental factors, reliability, and durability; therefore, they are much more durable than other converters available on the market. Furthermore, as part of our ISO 9001:2008 quality management program, CommFront products are strictly certified by SGS / TUV - the world's leading inspection, testing, and certification companies. We back our high-quality products with a 5-year replacement warranty and a 30-day risk-free guarantee.
Yes, CommFront is proud to be an ISO 9001:2008 certified company (strictly certified by SGS / UKAS - cert no. SG12/04213, click here to verify), and it has developed a strict quality assurance system for its products and customer satisfaction. You may have come across some home-based websites that claim their products are ISO 9001 factory-certified, however, it is important to know that ISO 9001 is a company-related quality management system, which means that a company shall not depend on its suppliers' quality management system, such as its factory's. In other words, a factory-certified ISO 9001 does not necessarily mean that the company is an ISO 9001-certified company.
The market includes many certifying laboratories. From small-scale to large-scale and non-reputable to reputable, every certifying laboratory serves its own customer base. SGS and TUV are the Nationally Recognized Testing Laboratories (NRTLs) in North America (approved by the Occupational Safety & Health Administration [OSHA]) and the Notified Bodies in the European Union, the most meticulous and recognized certifying labs in the industry. This makes our products worry and hassle free for safety and compatibility, as well as for interfacing with mission-critical and expensive equipment. Read more...
You may order CommFront products through our secure online store or our worldwide distribution channels located in the United States, Germany, and Singapore.
For U.S. orders, we ship our products from Maryland; for international orders, we ship our products from Maryland or our office in Singapore. Orders are normally shipped within 24 business hours, and orders with express shipping are normally shipped on the same business day.
As part of our ISO 9001:2008 quality management system, we provide intensive and fast customer support through the following ways:
- Online Feedback Form (Typical response time: within minutes and 24 hours)
- Emails (24/7 with fast response)
- Live Chat (9:00 a.m. to 9:00 p.m. EST, Monday to Friday)
- Phone (9:00 a.m. to 6:00p.m. EST, Monday to Friday)
We provide 5-year replacement warranty. Within 5 years from the time of purchase ("Warranty Period"), if a rare malfunction should occur, CommFront will, without charge, repair or provide a replacement for any product that proves to be defective in materials or workmanship. Simply complete the RMA form and send it to us by email, and we will allocate an RMA number for your return and replacement. Replacement will typically be shipped within 1 to 3 business days upon receipt of your return.
Not just the United States, we ship our products worldwide with tracking. Given the availability of items ordered, U.S. orders are normally shipped on the same day or the next business day, with an ETA of 2 to 3 business days using USPS Priority. Also, given the availability of items ordered, international orders are normally shipped the same day or the next business day, with an ETA of 7 to 14 Business Days by using Global Priority or Registered Airmail. Moreover, for orders that are above $300 (non-discounted orders), we provide FREE Express shipping!
Please note that the cut-off time for our express shipping is 5:30pm EST.
You may return products sold by us within 30 days of purchase for a full refund (minus shipping charges) by the same method in which payment was received. Please complete and send us the RMA form and we will send you the RMA number for your return and refund. You can expect a refund in the same form of payment originally used for the purchase 1 to 3 business days after we receive your return.
For more information, please visit our Shipping & Return Policy.
CommFront respects and cares for your rights of privacy. We use the information you provide about yourself only to complete your orders or answer your questions; in some rare cases, we might use your email address for important updates. We do not share this information with outside parties except to the extent necessary to complete that order. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, CommFront has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online and offline. CommFront websites are secured by Comodo with 128-bit SSL (Secure Sockets Layer) encryption. SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between our web server and your browsers remain secure, private, and integral.